What to Ask When Seeking Auto Body Repair

In your daily life, you probably don’t have much reason to think about the work of auto body repair shops. Usually, you only think about such businesses if you need them. This sometimes means that, when faced with a need for such work, you may not be sure how to find a reputable body shop that you can trust. If you’re looking, here’s what you should ask.

Is the auto body shop reputable?

First, find out if the body shop is licensed. Are its technicians certified? You’ll want to find out the level of experience of the people who will actually be working on it. Look for wall plaques denoting technical expertise and involvement in the community. Talk to the body shop’s customer service reps. Ask around and check local review sites as well.

Is the body shop familiar with your vehicle’s make and model, and the type of work it needs done?

Do the technicians have a level of expertise when it comes to your specific needs? Remember that some body shops may be less knowledgeable when it comes to European and other foreign cars. Also, some may have more experience doing certain types of repairs. Ask your the representatives from body shop how comfortable they feel doing the work on your vehicle. Can the shop provide you with a paper trail, including a warranty?

Find out if the auto body shop will write you out an estimate and itemize your bill. Also, know how long the warranty for the repairs lasts - a year should be minimum - and what it covers. Make sure you understand the fine points of such a guarantee. Read it over to ensure it’s not so restrictive as to be useless in practice. Get everything laid out for you in writing so you can discover any discrepancies.

What types of parts are being used for replacing damaged ones?

Find out what paint will be used, if needed, and how many coats. Ask about whether the body shop will be using new parts, used parts, OEM parts, or aftermarket parts. You may prefer original equipment manufacturer parts, which can offer better accountability and quality and fit your car best. Aftermarket parts are less expensive, created by third parties, but can be suitable depending on the repair.

Does the body shop offer rental cars or loaner vehicles?

If you need one, ask. Some body shops will have arrangements with car rental companies nearby, or they’ll have rental cars that you can use in the meantime. Also, make sure you understand how insurance works with loaners. Find out what other accommodations the body shop may make for your convenience, especially if the repair takes longer than estimated and you need wheels. This is not an unheard-of occurrence.

If this was the body shop recommended by your insurance company, note that this doesn’t mean you have to use it. Also, this does not necessarily mean the auto body shop is better than others. An improperly repaired car can be dangerous, or lead to other mechanical problems down the line, so make sure you shop around. You should be comfortable with the people who are fixing your car.

How to Avoid Aftermarket Body Parts

Following a collision, your car may need replacement parts in order to be restored by an auto body shop to working order. If your car is relatively new, you'll want OEM (original equipment manufacturer) parts. This is because OEM parts, made by the original manufacturer or a subcontractor, are designed to work in your vehicle. They will work exactly as well as the part being replaced, and are often warrantied. Aftermarket parts are not made by the car's manufacturer or its subcontractors, so quality is variable at best. But how can you make sure you get the OEM parts?

Don't Go By Price Alone 

When choosing the auto body shop to repair damage to your vehicle, you may be tempted to simply choose the company that can fix your car for the least amount of money. However, don't make this your only criteria. The cheapest estimates are sometimes so cheap because shops don't use quality parts or they have ways of getting around the regular expenses of buying OEM parts. In choosing an auto body shop, going with company that you can trust - one that has good word-of-mouth and that has been in service for a long time - can be infinitely better than depending on the projected amount of the bill. See how D&I autobody shop makes sure to quote you fair, competitve rates to assure you are satisfied with their services.

Ask Questions About Your Estimate 

In most states, repair facilities are required by law to disclose in their estimates that they will use aftermarket parts. If that is not true of your state, you should ask questions and make sure you are satisfied with the answers. Find out exactly what parts will be used, if they are new or used, and if the parts have been previously repaired. Also, be alert for the terminology that the body shop uses. For example, aftermarket parts can also be "imitation," "third party," or "white box" brands.

 

Advocate For Yourself 

Most importantly, make sure to use your own judgment and don't get sidetracked by a body shop's promises that you'll pay reduced rates, get guaranteed insurance coverage, or save your deductible. This usually means that they have other ways of cutting costs. Don't stick to auto body shops "preferred" by your insurance company, because these two often work out deals that result in corner-cutting for consumers. Use the same strategies you would use in choosing any business over another, and don't let your lack of knowledge make you easily manipulated. You may not always need OEM parts, but the ones provided by the manufacturer or a licensed agent may be the most dependable and long-lasting regardless of the age and condition of the vehicle. Protect yourself and make sure you know how to get what you want. D&I Auto Body has a variety of services ranging from paint touch-ups to full body repair. Check out their services and rest assured that they will ethically take care of all your restorative needs.


More about D&I Body Shop, Inc.
1779 Marietta Blvd NW
Atlanta, GA 30318
(404) 885-9575
www.dandibodyshopandglass.com